Our guest editor, Chrissy Jones, is back with an exciting new piece on what 2019 might hold for marketers pushing financial services products. Read on!
Scaling the opposition and continuing to grow your business will require ever more innovative marketing come 2019. Establishing a social media presence is now the base point. Taking advantage of what technology offers, and the themes that consumers want to see, will give your marketing strategy the extra edge.
Leading with your strengths
Financial services, and especially personal banking, is an oversaturated field. Several countries now play host to too many services, creating intense competition; for example, Canada’s Globe and Mail found a surplus of financial industry workers. As a result, it’s more important than ever to go with a strengths-based marketing strategy. This will vary depending on your industry. Forex traders will want to emphasize the reliability of your platform. Fintech personal finance businesses will look to security and ease of use. Old-fashioned high street banking may want to emphasize the benefits that their accounts entail, such as interest rates, partnerships with other products such as insurance, and the accessibility and human feel of brick and mortar banks.
Invest in technological measures
It is absolutely crucial that cutting edge technology forms part of your product and marketing strategy. Big data can be harnessed to find targets for advertising in the first place; and the likes of chatbots already make the financial industry $8bn per year, according to Digital Authority Partners. Harness data to boost your marketing strategy; but ensure your compliance with GDPR. The first round of fines under GDPR are expected by year end, according to Reuters. This is an issue here in Cyprus, for example, a country highly integrated with the EU. But there are data regulations around the world. Don’t fall foul of data laws – use data in your marketing strategy and be wary.
Finding the human touch
In a world dominated by artificial intelligence, robo-bankers and ever more pervasive data gathering techniques, life can feel robotic. The most successful financial marketing strategies need to encompass a human touch. This can be achieved most simply through advertising – many notable financial services have taken a wholesome touch to their efforts, linking with small businesses to emphasize the everyday benefits they provide. Done tastefully, this is an area with huge opportunity.
Financial services and products are part of an aggressive, competitive market. Getting ahead is possible, but requires a well-thought out and modern marketing strategy. Ensure that you’re up to date with the times, but don’t forget to give that nod to the human being receiving your goods.